Frame and Springs

Clayton Marcus provides a lifetime limited warranty covering materials against failure or breakage.  The product must be upholstered in the original fabric and be used in normal conditions.  This warranty applies only to the original purchaser.

Cushions

Clayton Marcus provides a seven (7) year limited warranty on our standard cushion core.  This will be prorated as follows:  The first year is fully covered with the replacement of defective cushion cores at no charge.  After year one the customer will be responsible for l/6 of the cost of the cushion core for each year of use up to seven years. The Feather Down optional core and Fiberfill back cores have a (1) year warranty and require maintenance by fluffing.  This warranty applies to the original purchaser and is valid only if the furniture has received normal usage and has not been subjected to abuse or improper care.  Warranty does not apply to the normal flattening that occurs when using foam products. Warranty does not cover shipping charges after the first year.  

Fabric

Clayton Marcus provides a one (1) year limited warranty on fabric.  This warranty does not cover picks, fading, normal wear, wrinkling or pilling.  This warranty applies to the original purchaser and is valid only if the furniture has received normal usage and has not been subjected to abuse or improper care. Clayton Marcus does not cover animal abuse or does not warrant any fabric that has been after-treated with a chemical.   

All warranties above are intended for residential use only.  The warranty does not cover pieces used in a commercial setting.

Warranty Procedures

Clayton Marcus will repair or replace at our option any part or parts of the warranted product found to be defective within the terms of the warranty.  These repairs will be made without a charge for materials, labor, shipping or handling between an authorized Clayton Marcus Dealer and our factory as long as the dealer sends a notice of the defect within one (1) year from the date of retail delivery of the furniture.  After one (1) year, Clayton Marcus will cover the cost of labor and materials for any merchandise that is covered under our warranty agreement.  The Dealer will be responsible for paying a shipping and handling fee for product returned that is over one (1) year from the date of retail delivery.  Product scheduled for return to the factory must have appropriate packaging to minimize freight damage. 

* Some Clayton Marcus Dealers offer warranties on our products more limited than the one’s stated above.  In that case, the Dealer’s more limited warranties govern and replace these warranties.

Freight Damage

Freight damage must be noted on Bill of Lading at time of receipt.  The freight issue must be handled immediately and no later than 45 days.  Freight damage is an issue between the store and the freight carrier.  Clayton Marcus will not be the arbitrator should these issues arise.

When Repairs are Needed

The Dealer and the Clayton Marcus Sales Representative should determine if the repair is covered by Clayton Marcus’ Limited Warranty.

Authorization for a warranty repair can be obtained by first calling the Clayton Marcus Sales Representative.  If it’s determined to be a warranty covered repair then the Sales Representative will issue a full warranty report to the Dealer Service Department to begin processing the request.

In some cases, the factory might need to see a digital photo, an arm cap or cushion casing illustrating the particular problem before they can determine whether it falls within the scope of the warranty.  A warranty repair my also necessitate the Clayton Marcus Sales Representative to visit the store or home where the product is located.

Local Repairs

It is preferred to have repairs done locally in your area.  When a repair has been authorized the Clayton Marcus Dealer Service Department will establish reimbursement allowances prior to the repair being performed.  A local repair bill must be submitted to Clayton Marcus within 60 days of the repair date before a reimbursement can be given.  The initial acknowledgment or invoice number and purchase date must be referenced on the repair bill.

Warranty Disclaimer

To obtain service under the warranty, the consumer will need to report any problems to his furniture retailer.  We require an original bill of sale from an authorized Clayton Marcus dealer for all returns and allowances to Clayton Marcus.

These warranties are limited to repair or replacement of the defective part, or substitution of product, in Clayton Marcus’s sole discretion.  These warranties are in lieu of all other warranties, expressed or implied, including the implied warranties of merchantability and fitness for a particular purpose.  Clayton Marcus will not be liable for any special, incidental, consequential or indirect damages, even if it has reason to know in advance that they are possible.  These warranties give you specific legal rights and you may have other rights that vary from state to state.  Some states do not allow the exclusion of implied warranties or the limitation of damages, so the above exclusions and limitations may not apply to you.  In the event the warranty exclusions do not apply to you, then where legally permissible, such implied warranties are limited in duration to the stated warranty period and no warranties apply after that period.  In circumstances in which the warranties provided herein do not apply, the products involved are, where legally permissible, still subject to the above disclaimer of implied warranties and the above limitation of damages.  Clayton Marcus does not authorize anyone, including its dealers, to create for it any other warranty, obligations or liability in connection with its products.