FAQs

• Where can I view your product?
  Our website only includes a highlighted sampling of our many styles and hundreds of fabrics.  For a look at our complete catalog of styles and fabrics please visit an authorized Clayton Marcus dealer.

• I am interested in a specific style and fabric;  can you tell me where I might find it?
  Please be sure to contact your authorized Clayton Marcus dealer to inquire about a specific piece of furniture you may be interested in.   They may have what you are looking for on the floor or in stock or they may be able to place a special order for you.  To find a dealer near you please use the dealer locator provided on this site.

• May I have furniture covered with my on fabric? (C.O.M. ORDER)
  Customer's own material, or C.O.M. fabric, may be used. The only restrictions are the fabric must be of upholstery grade and must be 54 inches wide to accommodate our patterns. Also, we do not accept vinyl C.O.M. fabrics. It is best for your fabric to be provided to us in 1 continuous piece, however; you may contact your dealer for more information. Your dealer can tell you how much fabric you will need for a particular style by knowing the repeat of your fabric. If there is no pattern and your yardage is plain C.O.M. it will take less yardage than a pattern that must be matched. Clayton Marcus can assume neither responsibility nor liability for durability, tailoring variation or flammability on C.O.M. orders. We reserve the right to decline certain C.O.M. orders.

• Is there a catalog of Clayton Marcus styles available to the consumer?
  We do provide each Clayton Marcus dealer a complete catalog of styles. To see a complete catalog of our styles please visit your local authorized dealer.

• Can you provide me with pricing information?
  All of our independent authorized Clayton Marcus dealers establish their own prices regarding our products. Please do not hesitate to contact your nearest authorized dealer.

• May I purchase directly from the manufacturer?
  All of our products are sold exclusively through independent retail dealerships and some national chains. We leave the selling to these experts.

• Do you have a factory outlet?
  Clayton Marcus products are sold only through the authorized dealer.  At this time we do not have an authorized factory outlet.

• My dealer has placed an order for furniture or parts.  Can I check the status?
  Please contact your authorized dealer for information on your furniture or parts order. We have thousands of orders placed each week and we will need specific information from your dealer to check an order for shipping and delivery information.

• The tailoring on my furniture is not the same as the furniture in the dealer's store.  Why?
  All manufactured furniture that is hand made by skilled craftsmen allow for some tailoring tolerances. It is the dealer's responsibility to ensure that your furniture meets manufacturing specifications before it is delivered to you. If you have questions regarding any aspect of the product delivered to you please contact the dealer from whom you purchased your product.

• How do I clean my fabric?
  To successfully clean fabric, it is important to determine the type of fabric and the recommended cleaning code. This information can be provided to you by your dealer. We recommend a professional upholstery cleaner be contacted. For more information on cleaning codes please visit our cleaning and care section for fabric on this site.

• The wooden frame parts of my furniture needs repair. Is this covered under warranty?
  It depends on when you purchased your Clayton Marcus product if your frame parts are under warranty. Please contact your dealer or the warranty section of this website.